Musenga’s family [seen photo, addressing media], have pushed for an investigation og the case

Instead of sending out an ambulance, the operator gives her the number of SOS Médecins and tells her to call for a doctor saying she can’t help her.
Musenga managed to call for a doctor but had to wait for five hours until she was rushed to hospital by ambulance, where she suffered a stroke and later died of multiple organ failure.
The phone operator has come forward to defend herself, insisting she is not to blame and instead pointing the finger at her working conditions: ‘We are constantly under pressure. I can be two or three hours hanging on my phone, I have no time to get up.’
Her lawyer said she fields around 2,000 calls each day and that a stomach ache is usually not considered an emergency.
The case has only come to light because Musenga’s family got hold of a recording of the call.
However, the Strasbourg’s hospital said that on the day of the call, the operator had just returned from being on leave for two weeks and had begun her day at 07:30 that day. Ms Musenga called four hours later, at 11:30.
In the three-minute call, Musenga – in a very weak voice – appealed for help and struggled to describe her pain while speaking with the ambulance service, Samu.
The operator, sounding annoyed, replied: “If you don’t tell me what’s going on, I’ll hang up!”
The operator eventually called SOS Médecins, which sends out doctors instead of an ambulance, and, after a five-hour wait, Musenga was taken to hospital by the ambulance service. – She suffered a stroke at the hospital and was transferred to the intensive care unit, but later died of multiple organ failure.
The case dates back to December, but only came to light when a recording of the call, obtained by the victim’s family, was published by a local website.
The operator, who had worked for the Samu for four years and as an ambulance worker for 20, according to the Le Parisien newspaper, has been suspended, and the authorities have opened an investigation.